SCAT Airlines, one of Kazakhstan’s leading carriers, has implemented a direct distribution model, giving travel agencies the ability to book airfares and ancillary services directly from its host system. This strategic move streamlines collaboration with partners, optimizes distribution costs, and provides agents with full access to the airline’s offerings at the best available prices. TurnaTech, a resident of IT Park Uzbekistan, served as the airline’s technology partner for the project.
To build its direct agency channel, SCAT Airlines has deployed the Turna Gate API platform alongside the Turna Search Engine module. Turna Gate API enables secure, stable integration between agents and the airline’s inventory system. Through this solution, agencies gain real-time access to all fares and services, with the ability to book, refund, and exchange tickets — all without intermediaries or GDS commission fees. This not only reduces operational costs and eases the load on call centers but also enhances the passenger experience through automation and direct communication.
Turna Search Engine, a component of the Turna Gate API platform, allows the airline to handle an almost unlimited number of search requests thanks to its multi-layer caching technology. This ensures fast response times and stable system performance even under heavy traffic, while eliminating look-to-book fees.
To build its direct agency channel, SCAT Airlines has deployed the Turna Gate API platform alongside the Turna Search Engine module. Turna Gate API enables secure, stable integration between agents and the airline’s inventory system. Through this solution, agencies gain real-time access to all fares and services, with the ability to book, refund, and exchange tickets — all without intermediaries or GDS commission fees. This not only reduces operational costs and eases the load on call centers but also enhances the passenger experience through automation and direct communication.
Turna Search Engine, a component of the Turna Gate API platform, allows the airline to handle an almost unlimited number of search requests thanks to its multi-layer caching technology. This ensures fast response times and stable system performance even under heavy traffic, while eliminating look-to-book fees.
"We are committed to adopting the most effective technologies to build resilient business processes and deliver a transparent, convenient, and cost-effective service to our partners and passengers. The launch of Turna Gate API and Turna Search Engine marks an important step toward technological independence and more open collaboration with the agency market," said Nikolay Buryakov, Director of Scheduled Commercial Operations at SCAT Airlines.
"TurnaTech’s solutions empower airlines to fully control their distribution channels, cut costs, and foster direct relationships with agencies. We are grateful to SCAT Airlines for their trust and proud to support their move toward a direct distribution model," commented Hanan Lokshin, CEO of TurnaTech.
Travel agencies interested in connecting to SCAT Airlines’ direct distribution platform are invited to contact the airline directly.
Photo: www.scat.kz